Shipping Policy

Thank you for shopping with GetHovr. We are committed to delivering your hammocks safely and efficiently. Please read our shipping policy carefully to understand how we handle deliveries.

Delivery Area We currently deliver exclusively within the United Kingdom.

Delivery Times Once dispatched, the estimated transit time is between 3 and 7 business days. Orders are typically processed and dispatched within 24 to 48 hours of being placed. Please note that these are estimated delivery times and may vary depending on your location and external factors beyond our control.

Shipping Costs We offer free standard delivery on all orders within the United Kingdom.

Order Tracking You will receive a tracking number by email once your order has been dispatched. If you do not receive your tracking number within 72 hours of placing your order, please contact us at hello@gethovr.co.uk and our customer service team will assist you promptly.

Delivery Issues If your parcel has not arrived within the estimated delivery time, please contact us at hello@gethovr.co.uk. We will investigate the matter with our carrier and keep you informed of the progress.

Damaged Parcels If you receive a damaged parcel, please contact us within 10 days of receipt at hello@gethovr.co.uk, providing photographic evidence of the damage. We will arrange a replacement or refund as quickly as possible.

Questions? If you have any questions about our shipping policy, please contact us at hello@gethovr.co.uk.